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2-way alerting for ConnectWise integration?
Is ConnectWise integration two ways? In other words when I close a ticket in ConnectWise does it clear the alert in Logic Monitor or vice versa?
When we see an alert clear in Logic Monitor instead of closing the ticket in ConnectWise it opens another ticket with the Clear messages and leaves the original alone.
Thank you!
Jeff_Deeringer
Posted 11 years ago·Last reply 10 years ago
2 comments
Steve_Francis
·10 years agoConnectwise integration is now 2-way.
See http://www.logicmonitor.com/support/settings/integrations/connectwise-integration/
Joseph_Skupniew
·11 years agoHI Jeff,rn rnI am afraid that 2-way ticket updating is only available for our ServiceNow & AutoTask integrations, and not ConnectWise currently. This may be supported in the future, but we currently do not have a roadmap available for this.rn rnPlease see:rnhttp://help.logicmonitor.com/integrations/connectwise-monitoring/rnhttp://help.logicmonitor.com/integrations/servicenow/rnhttp://help.logicmonitor.com/integrations/autotask-integration/rn rnKind regards,rn rnJoseph Skup.rnLogicMonitor Support