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AI Heroes Events | LogicMonitor Community

CustomerCentral

AI Heroes Events

Created Aug 28, 2025

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9 discussions

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Emma Tillfors
Posted 6 months ago • Last reply 6 months ago
Week 10: AI Heroes Finale 2025
AI Heroes Finale 2025 Celebrating Progress, Purpose, and the Path to Autonomous IT Date: 19 November Time: 2:00 pm – 9:00 pm Location: etc.venues County Hall, Belvedere Road - London, SE1 7PB Dinner: Brasserie Blanc, Southbank, 9 Belvedere Road - London, SE1 8YL Hosted by: LogicMonitor Join Zoom Meeting Meeting ID: 941 1108 9661 Passcode: 633973 Register Now About the Event Over the past 10 weeks, our AI Heroes have been advancing observability, automation, and data intelligence across their organisations — building the foundations for Autonomous IT. Now we’re bringing everyone together for the AI Heroes Finale 2025 — a live event designed to reflect on the journey so far, share insights from across the cohort, and look ahead to what’s next for AI-driven operations. Expect a mix of thought leadership, customer reflection, and celebration as we recognise the progress made and explore what’s needed to take the next step. We’ll finish with a celebratory dinner and AI Heroes Awards, honouring the innovation, collaboration, and impact our customers have achieved. Agenda (High-Level) Time Session 2:00 – 2:15 pm Welcome & Opening Remarks – Setting the tone: AI Heroes so far and what’s next. 2:15 – 2:45 pm Keynote: The Future of AI in IT Operations – Thought leadership from LogicMonitor’s AI team on where AI Ops is headed and how businesses can move from readiness to real value. 2:45 – 3:30 pm AI Heroes Showcase – Highlights, anonymised results, and insights from across the 10-week programme. 3:30 – 3:45 pm Break #1 3:45 – 4:25 pm Interactive Session: Where Are You on Your AI Journey? Reassess current maturity and identify what’s needed to reach the next stage of AIOps and AI readiness. Facilitated discussion on common barriers and next-step support. 4:25 – 4:40 pm Break #2 4:40 – 5:00 pm Closing & Next Steps – Reflecting on key takeaways, what’s the next phase beyond AI Heroes, and previewing LogicMonitor’s vision for 2026. 5:00 – 5:45 pm Networking Happy Hour - Relax and continue the conversation informally with peers and LogicMonitor experts. 6:00 – 9:00 pm Celebratory Dinner & AI Heroes Awards Ceremony – Recognising outstanding achievements across the AI Heroes programme. Awards to be announced at dinner! Why Attend Hear first-hand thought leadership from LogicMonitor’s GM of AI on where AIOps is headed. Reflect on your own progress and map the next step in your AI journey. Learn from real outcomes and customer insights from across the AI Heroes programme. Network with LogicMonitor leaders and fellow innovators. Celebrate success and be part of what comes next for AI Heroes . Register Now Spaces are limited for this exclusive closing event. Reserve your seat for the AI Heroes Finale & Awards and join the region’s leading minds in AIOps and AI.

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Emma Tillfors
Posted 6 months ago • Last reply 6 months ago
Week 9: Practice Makes Progress
AI Heroes Week 9: Practice Makes Progress No session to join; our team will reach out to you After eight weeks of learning, discussion, and exploration, Week 9 is all about putting theory into practice . Rather than hosting another live session, we’re giving participants the space to apply what they’ve learned. For our Edwin AI cohort: Participants already using Edwin AI portals now have access to the new AI Agents trial . This week, they’re encouraged to experiment, test real-world use cases, and explore the tool’s capabilities. In next week’s finale (Week 10), we’ll gather feedback — what worked, what didn’t, and what they discovered along the way. For our AIOps cohort: Those not yet ready for an Edwin AI portal will work directly with their Customer Success Managers over the next two weeks. Together, they’ll focus on optimising existing portals, driving adoption of key features, and identifying opportunities for improvement. Additionally, CSMs will be bringing Adam Jacobs into customer conversations to continue the dialogue on business outcomes and metrics , ensuring every AI initiative ties back to tangible results.

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Emma Tillfors
Posted 6 months ago • Last reply 6 months ago
Week 8: AI Heroes in Action: From Insight to Impact
Join Zoom Meeting Meeting ID: 976 8109 6158 Passcode: 428152 What to Expect: Customer Success Highlights: Showcasing real-world outcomes and event correlation insights from customers live with Edwin AI. Demo: What Good Looks Like: Bringing together AIOps, service-led observability, logs, tagging, and Dynamic Service Insights into a single, practical example of platform excellence. AI Opportunity Reflection Sheet: Introducing a guided exercise to help customers identify improvement opportunities in their own portals with CSM support. Business Outcomes & Metrics: Revisiting Adam Jacobs’ framework to connect technical progress with business value and prepare for Weeks 8–10. Agenda: Welcome & Context: Overview of Week 7 focus and objectives. Customer Success Highlights: Success stories and event correlation examples from Edwin AI users. Demo – What Good Looks Like: A unified walkthrough showing how observability, logs, tagging, and AIOps capabilities combine to drive impact. AI Opportunity Reflection: Introduction of the reflection sheet and guidance on how to use it with CSMs. Business Outcomes Revisited: Discussion led by Adam Jacobs connecting technical maturity to measurable business metrics. Wrap-Up & Next Steps: Preparing for Weeks 8–10 and continued CSM engagement.

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Emma Tillfors
Posted 7 months ago • Last reply 7 months ago
Week 6: AI Heroes Live: Turning Vision Into Impact & AI Heroes Programme | LM’s Take on the Tate
📍 Location: LogicMonitor London Office – 15 Hatfields, Chadwick Court 🕜 Arrivals: from 13:30 | Kick-off: 14:00 | Dinner & Networking: from 17:00 Join Zoom Meeting Meeting ID: 958 7828 2704 Passcode: 889676 What to Expect: We’re bringing AI Heroes Week 6 to life with LM’s Take on the Tate, an afternoon of insight, creativity, and collaboration hosted at our London office. While we’ve had to move from the Tate Modern due to logistics, we’re keeping the same energy and inspiration, blending art, innovation, and AI in a uniquely LogicMonitor way. Expect an interactive, creative twist to close out the programme, with hands-on activities, great conversation, and a relaxed dinner to follow. Here’s what’s in store: LM’s Take on the Tate: An artistic spin on AI and innovation — an interactive pre-dinner session with nibbles, drinks, and creative challenges. Product Deep Dive: Our second AI product spotlight with the Edwin AI team — showcasing new developments, customer feedback, and what’s next on the roadmap. Tales from the Field : A fireside-style conversation hosted by Devoteam, sharing their real-world journey with Edwin AI, from deployment to business impact. Executive Roundtable: Hosted by Chris Klein, this leadership discussion explores how AI is driving measurable outcomes and accelerating the journey to autonomous IT. Hands-on Enablement: Breakouts for both Edwin AI and AIOps cohorts, featuring technical enablement, use case showcases, and roundtable discussions. Dinner & Networking : Wrap up the day with relaxed conversation, great food, and some well-earned celebration of what’s been achieved so far. Agenda: 13:30 – 14:00 | Arrivals & Welcome 14:00 – 14:10 | Introductions & Week 5 recap 14:10 – 15:00 | Product Session: Edwin AI Today & Tomorrow Exclusive updates and roadmap insights from the product team. 15:00 - 15:15 | Break 15:15 – 15:45 | Fireside Chat: Tales from the Field Devoteam shares their Edwin AI journey - the wins, challenges, and lessons learned. 15:45 - 16:00 | Break 16:00 – 17:00| Enablement & Executive Roundtable 17:00 – 17:05 | Wrap-Up Cross-track insights, open Q&A, and what’s next for AI Heroes. 17:05 - 18:00 | Networking 18:00 - 20:00 | Dinner @ Bala Baya A short walk from the LM Offices - opportunity to keep the conversation flowing during private dining.

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Emma Tillfors
Posted 7 months ago • Last reply 7 months ago
Week 5: Unlocking the Power of LM Logs
Event title: Unlocking the Power of LM Logs Event Date: 15 October Event time: 2pm - 3:30pm BST Join Zoom Meeting Meeting ID: 940 3732 1803 Passcode: 129477 What to Expect Edwin AI Cohort: Continued enablement and learning for customers progressing their Edwin AI journey — exploring advanced use cases, insights, and configuration best practices. AIOps Cohort: Deep dive into LM Logs — how to unlock their full potential to power data-driven operations, improve root cause analysis, and strengthen readiness for AI and autonomous IT. Strategist Track with Adam Jacobs: Focused discussion for managers and business leaders on aligning log insights and AI outcomes with business value and measurable operational improvements. From Data to Intelligence: Explore how logs act as the connective tissue between observability, automation, and AI decision-making across your environment. Agenda Welcome & Context: Overview of Week 5 objectives and how this session builds on Week 4 learnings. Feature Focus: Logs as Your Superpower; Demonstration of how logs accelerate troubleshooting, support automation, and enrich Edwin AI. Edwin AI Enablement (Cohort 1) : Guided enablement session covering practical application, AI insights, and scaling usage across teams. LM Logs Deep Dive (Cohort 2): Understanding log ingestion, correlation, and analysis to uncover operational intelligence and AI readiness. Strategist Track Discussion : Session with Adam Jacobs on connecting technical metrics (e.g. mean time to detect/resolve) with business outcomes. Wrap-Up & Next Steps : Cross-cohort reflections, next steps toward Week 6, and continued community engagement. Next Steps Continue exploring enablement resources in the AI Heroes Community. Share insights and best practices from your log management and AI journey. Prepare for Week 6, where we’ll bring both cohorts together to showcase outcomes, success stories, and next-stage goals.

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Emma Tillfors
Posted 7 months ago • Last reply 7 months ago
Week 4: AI Heroes in Action: EdwinAI Go-Live
Event title: AI Heroes in Action: EdwinAI Go-Live & AIOps Feature Spotlight Event Date: 08 October Event time: 2pm - 4pm BST Join Zoom Meeting Meeting ID: 985 3826 4863 Passcode: 306327 Edwin AI Cohort: Activation, configuration, and enablement for customers ready to go live with Edwin AI. AIOps Cohort: Guidance and best practices for customers still preparing their data foundations and exploring how AIOps capabilities can strengthen readiness. Strategist Track with Adam Jacobs: Recap of Week 3 discussions, open business process review, and mapping of technical metrics to business outcomes. Service-led Observability Focus: Deep dive into Dynamic Service Insights, showcasing how this new feature delivers smarter, AI-powered visibility across services. Agenda: Welcome & Context: Overview of Week 4 objectives and tailored track structure. Breakout Sessions: Edwin AI Go Live: Activation and configuration walkthrough; enablement support for those take EdwinAI for a test drive Feature Spotlight: Dynamic Service Insights; Demonstration and practical application for observability. Strategist Track Recap: Discussion with Adam Jacobs on Week 3 outputs and insights. BPR; Linking platform outcomes to customer objectives and autonomous IT goals. Wrap-Up & Next Steps: Key takeaways and preparation for Week 5.

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Emma Tillfors
Posted 7 months ago • Last reply 7 months ago
Week 2: AIOps in Action: Success Stories, Best Practices & Real-World Application
Save the Date: 24 September AIOps in Action: Success Stories, Best Practices & Real-World Application Event time: 2pm - 4pm BST LM Hosts: TBC Join Zoom Meeting Meeting ID: 961 4562 1770 Passcode: 023113 What to Expect Market insights: Trends, field learnings, and customer benchmarking on AIOps. Best practices: Data readiness, alert tuning, and preparation for Edwin AI deployment. Enablement: Practical steps to ensure your organisation is AIOps-ready. Badge opportunity: Learn how to complete the AIOps Badge to build your foundational knowledge Agenda Welcome & Recap Quick look back at Week 1 and what’s ahead. AIOps Overview & Benchmarking Adam Jacobs will share market trends, customer journeys, and what “good” looks like with Edwin AI. Best Practices & Enablement Guidance on data preparation, alert tuning, and getting your environment ready for AIOps. Interactive Q&A and Discussion Open forum for customer questions, feedback, and preparation for the journey ahead AIOps Badge Introduction Overview of the badge available in the community: technical and strategic readiness for AIOps, with certification and LinkedIn share options. Next Steps Complete your AIOps Badge Engage in the AI Heroes Community (updates, discussions, resources). Look ahead to Week 3: Live event, breakout sessions, and the first AI Heroes Dinner.

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Emma Tillfors
Posted 7 months ago • Last reply 7 months ago
Week 3: Building AI Readiness, Building Community
Save the Date: 30 September Registration Here Live Event at etc.venues Monument : 2pm - 5pm BST 8 Eastcheap, EC3M 1AE, London Dinner at Vintry Kitchen: 5:30pm - 8pm BST 19-20 Garlick Hill, EC4V 2AU, London LM Hosts: TBC What to Expect Product insights: Deep dive into Edwin AI product capabilities. Breakout sessions: Deployment Readiness Q&A - open forum for AIOps from Weeks 1–2. Strategist Track - focus on spotting bottlenecks with Adam Jacobs. Networking dinner: First AI Heroes Dinner at Vintry Kitchen connect with peers, share insights, and celebrate progress. Not able to attend in person? Join our virtual Zoom meeting; AI Heroes Zoom Link - Sep 30 Meeting ID: 917 5647 5069 Passcode: 366430 Agenda Welcome & Recap Brief review of Weeks 1–2 and key takeaways. AI Product Session Exploring Edwin AI product features, roadmap, and deployment readiness. Breakout Sessions Deployment Readiness Q&A ; discussion on preparing for Edwin AI go-live and addressing customer questions. Strategist Track ; Adam Jacobs will guide managers on identifying bottlenecks within their organisation. Next Steps Continue discussions in the AI Heroes Community. Prepare for Week 4: Edwin Go Live (activation + navigation). Participate in ongoing manager discovery calls with Adam Jacobs (outside the weekly webinar). AI Heroes Dinner Networking, community building, and celebrating program milestones.

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Emma Tillfors
Posted 7 months ago • Last reply 7 months ago
Week 1: AI Heroes Launch: Shaping the Future of AIOps Together
Save the Date: 17 September AI Heroes Launch: Shaping the Future of AIOps Together Event time: 2pm - 4pm BST LM Hosts: TBC Join the Zoom Meeting ID: 952 1308 0794 Passcode: 543655 What to Expect Meet LogicMonitor executives and program leaders. Learn why AI Heroes exists and how it will benefit your organisation. Join your cohort (MSP or Enterprise) for focused discussions and insights. Share your goals and expectations to help shape the program. Walk away with a clear view of what the next 10 weeks will bring. Agenda Welcome & Introductions Hear from LogicMonitor executives and our delivery team on the vision behind AI Heroes and how this program will shape the future of AIOps with our customers. Program Overview Why AI Heroes? What you can expect from the 10-week journey, and how you’ll engage with LogicMonitor experts, peers, and innovation in practice. Breakout Sessions MSP Cohort: Deep dive into the MSP-specific AIOps journey, challenges, and opportunities. Enterprise Cohort: Exploring the enterprise perspective on GenAI and AIOps adoption. Interactive Q&A and Feedback An open forum to share what success looks like for you and ensure the program is tailored to deliver maximum value. Next Steps Aligning on the journey ahead and how we’ll work together over the coming 10 weeks.

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