Join our AMER West Virtual User Group for a customer-led session with Debasish Bahinipati, Lead DevOps Engineer at NICE, as he shares how his team is using LogicMonitor to accelerate troubleshooting and automate remediation at scale.

Debasish will walk through his LogicMonitor journey and the real-world use case his team built by leveraging API calls inside their clusters to troubleshoot tunnels and automatically remediate alerts. This approach has dramatically reduced operational effort and improved customer experience, cutting remediation time from ~30 minutes per customer-down event to about 30 seconds, with issues resolved before customers feel the impact.

What you’ll learn:

• How NICE uses LogicMonitor APIs within clusters to diagnose tunnel issues quickly

• The automation workflow they built for alert remediation

• Lessons learned from implementing and scaling remediation automation

• Q&A to dig into architecture, integrations, and best practices

Bring your questions and join the conversation, especially if you’re exploring automation, self-healing workflows, or faster incident response with LogicMonitor.