ExpertAlert Severity in LM vs Priority in ServiceNow
I know that LogicMonitor deals with Alert Severity. In ServiceNow, Incidents also have the concept of Priority. I'm wondering, does LogicMonitor have an equivalent of Priority that can be leveraged in the product innately? I am not referring to Alert Rules and Priority, I mean SNOW's P1, P2, P3, P4 style of concept, used in Incidents.
I don't see anything right off in the product, and I've been using it for a few years, but sometimes I miss features in the busy day-to-day. I'm not even sure I have a business need. But we do send some alerts from LM to SNOW and I wanted to make sure there isn't some other "Priority" metric or equivalent? Occasionally I get asked about it.
Thanks!
Hi Lewis_Beard - You're not missing anything, LogicMonitor Alert Severity is the best option based on our supported data.
You could try customizing the the LogicMonitor ServiceNow Integration payload to pass along Impact and Urgency values, and then use SN Transform Map or business rule to map that to Priority, but that wouldn't be officially supported
