Technical Support Account Setup Failure

Hmm, the forums site was having some problems, but looks like it's working again as I'm able to reply now.

Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases | LogicMonitor - 16641

I suggest reach out to help.customersuccess@logicmonitor.com to see if they can fix your support account and/or reach out to your LM rep.