Technical Support Account Setup Failure

I can add information in my reply, but there was nowhere to do so in the initial post for some reason. 

Hmm, the forums site was having some problems, but looks like it's working again as I'm able to reply now.

Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases | LogicMonitor - 16641

I suggest reach out to help.customersuccess@logicmonitor.com to see if they can fix your support account and/or reach out to your LM rep.